Master Service Agreement

Master Service Agreement

BY AFFIXING YOUR SIGNATURE TO THE FEE QUOTATION, YOU ARE CONSENTING AND AGREEING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT.

1. GENERAL

1.1. This Agreement governs the use of the services pertaining to various background verification and related services in relation to Criminal check / Court record check and FIR Check services and such other products and services as may be offered by CrimeCheck from time to time. This Agreement and any additional terms set out in the Fee Quotation and/or posted on this site from time to time together constitutes and represents the whole agreement and understanding between CrimeCheck and the persons/Users/Client/Customer who avail the Services (defined below).

1.2. In the event that any of the terms or provisions herein conflict with any additional terms or other terms contained within any other document of CrimeCheck, then this Agreement shall prevail.

1.3. References to “Ourselves”, “We” or “Us” in this Agreement, are to “Getupforchange Services Private Limited.” and “CrimeCheck” which shall include as appropriate references to one or more its subsidiaries, a company incorporated under the Companies Act, 2013 whose C.I.N. is U74900KA2014PTC073629, having its registered office and corporate offices at Nirupam, #32/3, 2nd floor, 1st Main Rd, 1st Stage, Domlur, Bangalore 560071, Karnataka, India only.

1.4. References to “User”, “Client”, “Customer”, “You” and “Your” refers to you, the person or the user accessing this website, Services or Software as offered by CrimeCheck. These terms “User”, “Client”, “Customer” of this agreement shall be construed accordingly.

1.5. References to the “Website” in this Agreement shall mean www.CrimeCheck.ai and its contents.

1.6. References to “Party”, “Parties” or “Us” are to the Customer and CrimeCheck.

2. DEFINITIONS

Agreement means this master services agreement between CrimeCheck and You.
Applicable Law means any law, rule, regulation, direction, master direction, circular, notification, ordinance, order, treaty, judgment, decree, injunction, permit or decision of any central, state or local government, authority, agency, court or other body having jurisdiction over the matter in question, as may be in force from time to time.
API means Application Programming Interface, as that term is generally understood in the information technology industry.
Business Day means a day which is not a Sunday, or a public holiday or a bank holiday under the Negotiable Instruments Act, 1881
Confidential Information means any information (regardless of being identified or marked as ‘confidential’ or ‘proprietary’) received by one Party in relation to the other Party including (i) all information regarding any affiliates, group companies, businesses, employees, customers, suppliers, contractors, other third parties conducting business with such other Party, affiliates, group companies, customers or other technical and commercial matters; (ii) customer identification information, sensitive personal information, products, services, legal, financial, commercial, marketing and business related records, data, documents, reports, drawings, models, samples, disks, data, client information, any copies thereof; (iii) any information which is marked as ‘confidential’, and (v) any information which according to Applicable Law is confidential or sensitive information.
Fee Quotation means the quotation setting out the fees, associated commercial terms and services that shall be provided by CrimeCheck in relation to the Services opted by the User.
IPR means: (i) any invention (whether patentable or not and whether or not reduced to practice), any improvement thereto, any patent, patent application and patent disclosure, together with any reissuance, continuation, continuation-in-part, revision, extension and re-examination thereof; (ii) any trademark, service mark, trade dress, logo, trade name, and corporate name, together with any translation, adaptation, derivation, and combination thereof and including any goodwill associated therewith, and any application, registration, and renewal in connection therewith; (c) any copyrightable work, any copyright, and any application, registration, and renewal in connection therewith; (d) any mask works and any application, registrations, and renewals in connection therewith; (e) any trade secret and confidential business information (including any idea, research and development, know-how, formula, compositions, manufacturing and production process and technique, technical data, design, drawing, specification, customer and supplier lists, pricing and cost information, and business and marketing plans and proposals); (f) any computer software (including data and related documentation); (g) any other proprietary right; (h) any copies and tangible embodiments thereof (in whatever form or medium); (i) any license or sublicense of an intellectual property, whether exclusive or non-exclusive; and (j) any software, features, design, programming, application, development work and / or promotion, advertising which in any way contributes / supports, tests, helps the business of the Party concerned whether developed by that Party or employees of that Party or outsourced by that Party.
Services means the services to be provided by CrimeCheck under this Agreement as listed in Fee Quotation.
Software means the meaning ascribed to such a term in clause 3.2.
Verification Subject/s means the individuals in respect of whom You shall provide CrimeCheck with all consents, authorisations, permissions, supporting documents, and any other information as may be required by CrimeCheck.

2.1. INTERPRETATION

In this Agreement, unless the context otherwise requires:

(a) words denoting the singular include the plural and vice versa;

(b) references to a specified clause or Annexure of this Agreement shall be construed as a reference to that specified clause or Annexure;

(c) the headings and titles in this Agreement are for reference only and shall not affect the construction or interpretation of this Agreement;

(d) reference to statutory provisions shall be construed as meaning and including references also to any amendment or re-enactment (whether before or after the date of this Agreement) for the time being in force and to all statutory instruments or orders made pursuant to such statutory provisions; and

(e) the annexures hereto form part of this Agreement and shall have the same force and effect as if expressly set out in the body of this Agreement.

3. INTELLECTUAL PROPERTY RIGHTS

3.1. Each Party acknowledges that, as between the Parties, the other Party owns all right, title, and interest in and to such other Party’s IPR, whether presently existing or later developed by such other Party. Nothing herein shall give either Party any right, title or interest in any of the other Party’s IPR, or, except as provided herein, any right to use any of the other Party’s IPR in any manner.

3.2. You agree that CrimeCheck shall retain absolute ownership and all rights, title, and interest to the software provided by CrimeCheck (“Software”) and does not convey any proprietary rights or other interest therein to You by virtue of this Agreement. You shall have only limited right to avail the Services, facilitated by the Software, offered under the terms of this Agreement.

3.3. You hereby agree and undertake not to reproduce, communicate, modify or reverse engineer the Software. You must not copy or give any third party access to the Platform without the prior written consent of CrimeCheck.

3.4. CrimeCheck/ CrimeCheck.in is/are an exclusive trademark of CrimeCheck and use of the same would require prior written permission of CrimeCheck. The Software and system developed by CrimeCheck solely belongs to CrimeCheck.

3.5. You agree to abide by all instructions provided on this site regarding the way you may use the Content.

4. SERVICE PERFORMANCE

4.1. The provision of the Services in respect of any Verification Subject shall be contingent upon the completion of any modifications or customisations to CrimeCheck’s existing services software and platforms, in the manner agreed between Us and You, and/or in accordance with the timelines agreed between Us and You.

4.2. It is hereby clarified that CrimeCheck is not under any direct contractual obligation with the Verification Subjects and is providing Services to You under a contractual obligation. You shall be responsible for ensuring compliance with Applicable Law, including without limitation, the provisions of Rules 5 and 6 of the Information Technology (Reasonable Security Practices And Procedures and Sensitive Personal Data or Information) Rules, 2011.

4.3. It is hereby clarified that for Crime check / Court record checks and FIR Check services, CrimeCheck shall provide the information as per publicly available data in government or other records (as specified in the Annexure A to this Agreement as specified below ). If required then, upon a written request by you , We shall produce proofs of the source of data. You shall agree that your use of the Services or our website is at your sole risk and the data is provided on an “as is” and “as available” basis. Other than the warranties explicitly set out in this Agreement, We expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We shall take no responsibility for the accuracy, completeness or veracity of any data provided under the Crime check / Court record check and FIR Services.

4.4. Boundaries or exclusions

As the nature of the services provided by Us in relation to Crime check / Court record check and FIR Check services is subjective to the nature of data available on the government domains, there will be an anticipated error of 0.02% in the quantum of service provided by Us to You.

4.5. You understand and agree that the provision of Services by CrimeCheck shall be in the manner as set forth in Fee Quotation. 

5. REPRESENTATIONS AND WARRANTIES

5.1. Each Party hereby represents and undertakes to the other Party that:

(a) it is a body corporate duly incorporated under the laws of India;

(b) it has the power and authority to execute and deliver this Agreement and upon execution and delivery of the same, it shall be a legal, valid and binding obligation of that Party enforceable in accordance with its terms;

(c) the execution and delivery of this Agreement has been duly authorised by necessary corporate actions and approvals and does not require any further authorisation or consent of its shareholders or any third party; and

(d) the execution and performance of this Agreement by such Party does not violate any Applicable Law or violate or contravene the provisions of or constitute a default under any of its constitutional documents or any documents, contracts, agreements or other instruments to which it is a party or which is applicable to it.

5.2. You hereby represent and undertake that:

(a) You shall comply with all Applicable Laws (including anti-corruption and anti-money laundering laws) applicable to it;

(b) You shall promptly notify CrimeCheck of any breach of its obligations or undertakings under this Agreement;

(c) You shall not breach the intellectual property rights of CrimeCheck;

(d) You have obtained all such permissions, authorisations, and consents as may be required, and in such form as may be prescribed under, any Applicable Law, from the Verification Subjects, or shall provide any information to Us for the performance of the Services by Us under this Agreement.

6. TERM AND TERMINATION

6.1 This Agreement shall commence on the date of acceptance of this Agreement and shall remain in force until terminated in accordance with the provisions hereof (“Term”).

6.2 We may terminate the Services availed by you in the following circumstances:

(a) Either Party may terminate this Agreement by giving the other Party 60 (sixty) days’ prior written notice of its desire to do so.

(b) Either Party may terminate this Agreement immediately in the event if the other Party:

  1. materially breaches its obligations hereunder in a manner that is irremediable, or if the other Party fails to remedy a remediable breach within 30 (thirty) days of being put on notice of such breach by the non-breaching Party, or 
  2. undergoes a ‘change in control’, which shall mean a change in the legal, beneficial or equitable ownership of 50% (fifty percent) or more of the aggregate of all voting rights in such Party; or 
  3. if a petition for winding-up, liquidation, striking off of the register, bankruptcy, or dissolution of the other Party is admitted by a court of law in India, or such other Party passes a resolution for voluntary winding-up.

6.3. Upon Termination:

  1. Your right to receive the Services under the Agreement shall immediately stand terminated
  2. there shall be no effect, adverse or otherwise, on the vested rights of either Party; and
  3. You will deliver to CrimeCheck the credentials of the Software (including all attachments and parts) if any, and all documents, samples, and other materials which may have been provided by the CrimeCheck in connection with the Software or the Services.

6.4. The provisions contained herein, in relation to, Clause 3 Intellectual Property, Clause 7 (Indemnification), Clause 9 (Confidentiality), , , Clause 16 (Governing Law and Dispute Resolution), Clause 17 (Non-Solicitation) shall survive any termination of this Agreement.

7. INDEMNIFICATION

7.1. Without prejudice to any other right available under Applicable Law, each Party (“Indemnifying Party”) shall indemnify, defend and hold harmless the other Party, its affiliates, directors, officers and employees (collectively, the “Indemnified Parties”) from and against any and all losses, liabilities, damages, deficiencies, demands, claims, actions, judgments or causes of action, assessments, interests, penalties and other costs or expenses (including, without limitation, reasonable attorneys’ fees and expenses) incurred or suffered by, or imposed upon or asserted against, the Indemnified Parties directly arising out of:

  1. any inaccuracy in any of the representations made by the Indemnifying Party in this Agreement;
  2. any breach of any of the covenants, undertakings, or obligations in this Agreement by the Indemnifying Party;
  3. non-compliance with any Applicable Law by the Indemnifying Party in performing its respective duties or exercising its rights under this Agreement.

7.2. Without prejudice to the generality of the foregoing, You shall indemnify, defend and hold harmless CrimeCheck, its directors, employees, and agents (the “CrimeCheck Indemnified Party / Parties”) from and against any and all losses, liabilities, damages, deficiencies, demands, claims, actions, judgments or causes of action, assessments, interests, penalties and other costs or expenses (including, without limitation, reasonable attorneys’ fees and expenses) incurred or suffered by, or imposed upon or asserted against, a CrimeCheck Indemnified Party based upon, or arising out of, any breach, non-compliance, or non-fulfilment of the requirements of, any Applicable Laws relating to the consents in relation to any Verification Subject.

8. LIMITATION OF LIABILITY

8.1. Notwithstanding anything contained in this Agreement, the entire and aggregate liability of one Party hereunder to the other (or its directors, employees and agents) whatsoever and howsoever arising and whether arising from any breach of the terms of this Agreement or otherwise, shall in no event exceed the total fee paid by You under this Agreement to CrimeCheck in the 12 (Twelve)-month period preceding the incident giving rise to the relevant liability.

8.2 The Services shall be provided subject to and based upon the consent and/or information as provided by you. In case the details are inaccurate and do not comply with the Applicable Law, CrimeCheck shall have no liability whatsoever.

8.3 We, our officers, directors, owners, agents, employees shall in no way be liable to you or anyone else for any direct, indirect, incidental or consequential damages or economic loss or injury resulting howsoever arising, whether in contract, tort or otherwise from your use or inability, or from any action or omission taken as a result of using the Software and/or Services or in connection with this Website, any other services or products provided to you.

9. CONFIDENTIALITY

9.1. Each Party recognises that in the course of the transactions envisaged in this Agreement, it may become privy to Confidential Information, whether in oral, written, audio or visual form, as a result of this Agreement or the transactions envisaged under this Agreement.

9.2. Each Party agrees that it shall:

(a) keep confidential all the Confidential Information and shall not, without the prior written consent of the other Party, divulge such Confidential Information to any third party;

(b) limit internal dissemination of such Confidential Information to only those individuals whose duties justify their need to know such information;

(c) use the Confidential Information only for the purposes contemplated in this Agreement or for which it was provided and not profit from the same in an unauthorised manner; 

(d) provide for the preservation of all Confidential Information in accordance with the requirements of Applicable Law;

(e) immediately upon request by the other Party, return or destroy all Confidential Information together with any copies thereof; and

(f) maintain secure systems to ensure that there is no breach of its own internal security which may result in any leakage or disclosure of Confidential Information to any third party.

(g) The confidentiality obligations in this Clause 9 do not apply to any information which:

  1. has passed into the public domain other than by breach of this Clause 9;
  2. is already before receipt of it from the other Party in possession of a Party without any restriction as to disclosure;
  3. is received from a third party who has lawfully acquired it and who is under no obligation to restrict its disclosure;
  4. has been independently developed without access to the Confidential Information;
  5. a Party is under a legal obligation to disclose, provided that so far as it is lawful and practical to do so, such Party when subject to such disclosure obligation (to the extent possible, prior to such disclosure) shall promptly notify the other Party of such obligation having arisen with a view to provide an opportunity to the other Party to contest such disclosure, or consent to the timing and content of such disclosure, which it shall consider and act on, in good faith

10. THIRD PARTY 

10.1. You understand and agree that in order to provide the Services and Software under this Agreement, We must necessarily access or employ various third-party applications, programs, databases, APIs, and services provided by various third parties (collectively, “Third-Party Services”). Notwithstanding anything in this Agreement, You agree that CrimeCheck’s provision of the Software and the Services under this Agreement is subject to the availability of such Third-Party Services, and that We:

  1. Shall not be liable or responsible in any manner whatsoever for any liability or action arising as a result of, or in relation to, the unavailability, inaccessibility, inefficiency in performance, or inaccuracy of results obtained from, such Third-Party Services; and
  2. Shall not be considered to be in default of any of its obligations or responsibilities under this Agreement arising out of such unavailability, inaccessibility, inefficiency in performance, or inaccuracy of results  obtained from, such Third-Party Services, whether by way of exceeding the turn-around-time (“TAT”) in relation to any particular instance of a Service, or any inaccuracy in any written report or information provided by CrimeCheck to the Client, or any other component of any instance of a Service, or otherwise.

11. ERASURE OF INFORMATION AND PURGING OF DATA

11.1. We shall store and maintain the Customer data that shall be shared for the purposes stated hereunder this agreement for a period as stated and agreed between the parties in the Service level Agreement(s) as specified herein under Annexure ‘A’ to this Agreement.

11.2. The retention period for the Customer data as stated in the Service Level Agreement(s) shall be   mutually agreed upon by the Parties.. However,We shall in no event have any liability with respect to the data breaches not directly attributable to Us during the retention period. It is mutually agreed between the Parties that after the expiry of the retention period,  We  shall either delete/destroy or hand over  to the Customer and provide for a written confirmation of the same. 

11.3. Further, the Customer shall acknowledge the receipt of the same in writing. It is further clarified that We shall in no event be held liable for any data breach in whatsoever and howsoever manner after such deletion/destruction or handing over of the Customer data to the Customer.

11.4. We shall not be held liable for any data breach, pursuant to the services offered there under this agreement that is not directly attributable to us

12. FORCE MAJEURE

12.1. We shall not be liable for any delay, interruption or failure in the provisioning of Software and Services if caused by acts of God, declared or undeclared war, fire, flood, storm, slide, earthquake, power failure, strike or other labour disturbance, power outage, cyber-attacks, epidemic/pandemic , lockdowns (to the extent the performance of the obligations  by either party are not possible through online mode) or data breaches (to the extent beyond the reasonable control of CrimeCheck) water outage, war (whether declared or not), sabotage, order or decree of any court, or action of any governmental authority, the inability to obtain equipment, supplies or other facilities or, other similar or dissimilar events beyond our control that may prevent or delay the provisioning of Software and Services.

13. SEVERABILITY AND AMENDMENT

13.1. If any provision of this Agreement or the application thereof to any person or circumstance shall be invalid or unenforceable to any extent for any reason including by reason of any Applicable Law, the remainder of this Agreement and the application of such provision to persons or circumstances other than those as to which it is held invalid or unenforceable shall not be affected thereby, and each provision of this Agreement shall be valid and enforceable to the fullest extent permitted by Applicable Law.

13.2. Any invalid or unenforceable provision of this Agreement shall be replaced with a provision, which is valid and enforceable and most nearly reflects the original intent of the unenforceable provision.

14. WAIVER

14.1. No waiver of any of the provisions of this Agreement will be deemed to constitute a waiver of any other provision nor shall such a waiver constitute a continuing waiver unless otherwise expressly provided in writing duly executed by the party to be bound thereby.

15. ENTIRE AGREEMENT

15.1. This Agreement, as may be updated from time to time and posted at www.CrimeCheck.ai represents the complete agreement and understanding between us with respect to the Software and Services, and supersedes any other written or oral agreement.

16. NOTICES

16.1. Any notice, request, demands or other communication required or permitted to be given under this Agreement (“Notice”) shall be written in English and shall be delivered in any of the following modes of communication: hand delivery or delivery by courier, or by registered post with acknowledgement due or transmitted by e-mail and properly addressed; provided where the Notice has been sent by e-mail, the notice shall also be sent by a nationally recognised courier service or registered-post or hand-delivery, to Us or You at the respective addresses we provide to each other or to such other address as We or You may from time to time specify by notice to the other given as provided in this paragraph.

16.2. Notices shall be deemed to have been validly given (i) when delivered, if Notice has been given by hand delivery; (ii) within 3 (three) days of dispatch of the said Notice, if sent by prepaid registered post with acknowledgement due or by nationally recognised courier service, or (iii) at the time of confirmation of transmission recorded on the sender’s computer, if sent by email.

  1. For notices to Us:

        Attention: Mr. Pradeep Bhatt

        Address: Nirupam, #32/3, 2nd floor, 1st Main Rd, 1st Stage, Domlur, Bangalore 560071, Karnataka

        Andheri East, Mumbai, Maharashtra 400059, India.

        E-mail:      Pradeep.bhat@crimecheck.in and cc to Legal@idfy.com

17. GOVERNING LAW AND DISPUTE RESOLUTION

17.1. Notwithstanding anything contained in this Agreement, all disputes arising in connection with this Agreement shall, to the extent possible, be settled amicably by prompt negotiations between the representatives of the Parties. In the event of any failure to settle the disputes by mutual negotiations within sixty (60) days of the commencement of the negotiations, the Parties shall refer the same to arbitration to a sole arbitrator in accordance with the provisions of the Arbitration and Conciliation Act, 1996, the Arbitration Rules or any other statutory modification, amendment or re-enactment thereof from time to time in force. The decision of the sole arbitrator shall be final and binding on the Parties.  The seat and venue of Arbitration will be Bangalore India. The language of Arbitration shall be English. Nothing contained herein shall restrict either Party from seeking any interim injunctive or other equitable relief as may be necessary or appropriate to prevent /irreparable loss or harm and mitigate damages from a court of appropriate jurisdiction.  The Parties shall bear their respective cost incurred by them for Arbitration.

17.2. This Agreement will be governed by the laws of India. Subject to applicable Law, all disputes between the Parties in relation to this Agreement will be subject to the exclusive jurisdiction of courts in Bangalore, India.

18. NON-SOLICITATION

18.1. Each Party hereby covenants and agrees that it shall not, without the prior written consent of the other Party, directly or indirectly, solicit the employment of any of the directors or employees of the other Party, during the Term and for a period of 6 (six) months thereafter.

19. DISCLAIMER

19.1. YOU ACKNOWLEDGE AND AGREE THAT GIVEN THE VERY NATURE OF SOFTWARE CODE AND DEVELOPMENT, THERE MAY, DESPITE ALL REASONABLE PRECAUTIONS AND DILIGENCE ON CRIMECHECK’S PART, BE UNFORESEEN ERRORS, BREAKAGES, DOWNTIME, BUGS, OR CRASHES AFFECTING THE SERVICE. CRIMECHECK DOES NOT MAKE ANY REPRESENTATION, WARRANTY OR GUARANTEE, WHETHER ON BEHALF OF ITSELF OR THIRD PARTIES, THAT THE SERVICES, OR ANY OTHER APPLICATIONS, WEBSITE, PRODUCTS, FUNCTIONS OR SERVICES OFFERED OR MADE AVAILABLE BY CRIMECHECK UNDER THIS AGREEMENT WILL BE ERROR-FREE OR WORK IN AN UNINTERRUPTED MANNER, OR THAT THE SERVICES, ITS APPLICATIONS, OR SERVERS WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, AND YOU HEREBY EXPRESSLY ACCEPT ANY AND ALL ASSOCIATED RISKS INVOLVED WITH ITS USE THEREOF. YOU AGREE AND UNDERTAKE THAT YOU MAY ACCESS THE SERVICE OR CRIMECHECK’S WEBSITE AT ITS SOLE RISK, USING ITS BEST AND PRUDENT JUDGEMENT.

19.2 YOU AGREE THAT YOUR USE OF OUR PRODUCTS OR SERVICES OR CRIMECHECK’S WEBSITE IS AT YOUR SOLE RISK, WHICH IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. OTHER THAN THE WARRANTIES EXPLICITLY SET OUT IN THIS AGREEMENT, CRIMECHECK AND ITS SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Registered Office
GetUpForChange Services Pvt. Ltd. Nirupam, #32/3, 2nd floor, 1st Main Rd, 1st Stage,
Domlur, BANGALORE – 560071 – KARNATAKA

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